Return Policy

At Herbal Source LLC, we want you to make informed purchasing decisions and feel confident when ordering from our website. We encourage all customers to carefully review product descriptions, ingredients, and usage information before completing a purchase to ensure the product meets your needs.

This Return Policy explains the conditions under which returns and refunds are accepted.

Eligibility for Returns

Products purchased directly from https://herbalsource.com may be eligible for return if all of the following conditions are met:

  • The return request is made within 14 days of the delivery date
  • The product has not been used or opened
  • The product’s original safety seal is intact
  • The item is returned in its original condition

For health and safety reasons, opened or used products cannot be accepted, even if only partially used.

Returns requested after the 14-day period are not eligible for approval.

Non-Returnable Items

We are unable to accept returns for:

  • Products that have been opened, used, or tampered with
  • Products with missing or damaged safety seals
  • Items returned without authorization
  • Products returned after the allowed return window

These restrictions are in place to protect product quality and customer safety.

Return Authorization (RMA)

Before returning any item, you must contact us to request a Return Authorization Number (RMA).

Returns sent without prior authorization may be refused and returned to the sender.

To request an RMA, please contact our customer service team with your order number and reason for return.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise stated.

Original shipping charges paid at the time of purchase are non-refundable. Shipping fees incurred when returning products to Herbal Source are also not reimbursed.

We recommend using a trackable shipping method when returning items, as Herbal Source is not responsible for lost or undelivered return shipments.

Refund Processing

Once your authorized return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be issued to the original form of payment used at checkout.

Please allow 7 to 14 business days from the date we receive your return for the refund to be processed. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us promptly so we can assist you. We may request photos or additional information to help resolve the issue.

Policy Updates

Herbal Source LLC reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page and will apply to future purchases.