Privacy Policy
Herbal Source LLC (“Herbal Source,” “we,” “us,” or “our”) operates the website https://herbalsource.com (the “Site”). This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our Site, make a purchase, or interact with us in any way.
By accessing or using the Site, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
Personal Information You Provide
When you use our Site or place an order, we may collect personal information that you voluntarily provide, including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment processors)
- Order history and transaction details
- Customer service communications
We collect only the information necessary to process orders, provide customer support, and operate our business.
Information Collected Automatically
When you visit our Site, certain information is collected automatically through standard technologies, such as:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and time spent on the Site
- Referring and exit URLs
- Cookies and similar tracking technologies
This information helps us understand how visitors use our Site and allows us to improve performance, security, and user experience.
How We Use Your Information
We use the information we collect for purposes that include:
- Processing and fulfilling orders
- Communicating with you regarding purchases, shipping, or customer inquiries
- Providing customer support and resolving issues
- Improving our products, services, and website functionality
- Detecting fraud, unauthorized activity, or security threats
- Complying with legal and regulatory obligations
We do not sell or rent your personal information.
Payment Processing
All payments made through our Site are processed by secure third-party payment processors. Herbal Source does not store or have direct access to your full payment card details. Payment processors handle your information in accordance with their own privacy and security policies.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Analyze website traffic and performance
- Improve shopping and browsing experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
Sharing of Information
We may share your information only as necessary with:
- Service providers who assist with payment processing, shipping, website hosting, analytics, and customer support
- Legal or regulatory authorities when required by law or to protect our rights
- Third parties involved in business operations, under confidentiality obligations
We do not share personal information for unrelated marketing purposes.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system can be guaranteed to be completely secure, we strive to use industry-standard safeguards to protect your data.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.
Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information, please contact us so we can take appropriate action.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the information we hold about you
- Request correction or deletion of your personal information
- Opt out of certain data processing activities
Requests can be made by contacting us using the information below.
Third-Party Links
Our Site may contain links to third-party websites. Herbal Source is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page with the revised effective date.